Shipping Policy

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GoWesty offers instructions for many of our proprietary items. If you&apos;ve received one of our kits, check out the label on your order. If there is a QR code, scan that with your device and a PDF for the instructions for your kit will pull up.&#xA0;<img src="https://uploads.gorgias.io/zKB3oxwg1gxrkVOL/undefined-3fb5e4e1-3d89-4117-a3fc-a4409fafb91e" style="width: 300px;" class="fr-fic fr-dib">If you threw away your packaging and don&apos;t know if there was a QR code, don&apos;t worry! Simply go to the product page on the website and check the tabs section. If there&apos;s a &quot;PDF INSTRUCTIONS&quot; tab, you&apos;ll be able to view and print your instructions.<img src="https://uploads.gorgias.io/zKB3oxwg1gxrkVOL/undefined-2a49f88b-768a-4977-b6b9-9cfbe275d8b8" style="width: 300px;" class="fr-fic fr-dib">If your label does not come with a QR code on it and a &quot;PDF INSTRUCTIONS&quot; tab is not on the product page, then GoWesty does not currently offer instructions for this item and will not be able to provide you with these details.

GoWesty offers instructions for many of our proprietary items. If you've received one of our kits, check out the label on your order. If there is a QR code, scan that with your device and a PDF for the instructions for your kit will pull up. If you t

Where can I get instructions?

Products

How long does it take to ship orders?

How much is shipping?

Why does shipping cost so much?

Why does it cost so much to ship a LiFePo4 battery? Can't you just ship it via USPS?

Can you ship to my country?

What are the brokerage and customs fees for Canadian shipments?

Do you do backorders?

Does GoWesty drop ship orders?

How long will it take to receive my drop ship item?

Can I pick up my order at GoWesty!

Can I pick up my drop ship order at GoWesty to save money on shipping?

I chose an expedited shipping service & it didn't arrive on time. What can you do for me?

Shipping calculator returns a "can't ship to your address" message?

Is my package insured?

I paid for insurance. How do I file a claim for a lost or damaged package?

Shipping

What the heck are GoBucks?

The new, modified GoBucks program!

Does it Cost Anything to Earn GoBucks?

Can anyone participate? Do I have to enroll?

How do I earn GoBucks?

Do all of my GoWesty purchases apply?

What is the earning percentage for the GoBucks program?

Can the earning percentage change?

Do GoBucks expire?

Can I earn GoBucks while taking advantage of another GoWesty promotional program?

Can I combine the GoBucks I've earned with multiple online accounts?

How can I check my GoBucks balance?

Can I opt out of this program?

How do I redeem my GoBucks?

Can I transfer my GoBucks to someone else?

Receiving a "Enter a valid gift card" Error.

I'm on mobile, how do I redeem my GoBucks?

Rewards Program: GoBucks

How did GoWesty Get Started?

What is GoWesty's Mission Statement?

How do I make a Westy Session?

Can I bring my van to you to work on?

What are your business hours?

Where can I buy a van?

Why can I never get anyone on the phone?

Where can I buy your parts outside of the United States?

Do you offer a military discount?

I run a VW Event, would you be interested in sponsoring us?

Do you still have a classified ads section where I can buy/sell a van?

Do you price match (Bus Depot, Van Cafe, etc.)?

About GoWesty

Is this out of stock product ever coming back in?

I need to know when a specific item is going to be available again

Can I preorder/reserve an item?

Will your products work on my Ford, Chevrolet, Jeep, etc.?

Do you sell used parts?

Suspension spring length/ride height changes: what should I expect?

Do I need right hand or left hand?

Why didn't my sale pricing apply?

Why do some pages have yellow wrenches on them?

Do the replacement hubcap pullers work with GoWesty 15 inch steel wheels?

Does the GoWesty hook-up door spring fit the Delta-6 hookup box?

Are rubber hoses recommended for installation in condensers?

Can I get a GoWesty decal in white?

I'm a shop. Do you guys offer wholesale pricing?

Account Help

What is your return policy?

How can I request a return authorization (RMA)?

How do I return my engine core?

Returns

Where can I buy a gift card?

Can I get a physical gift card?

Gift Cards

How can I edit my existing order?

Trouble Checking Out on Site

How do I sign out of Shop Pay?

Will I receive all the items in my order at the same time?

Do you offer any discounts for military personnel?

Orders

Where do the print-on-demand items ship from?

How long does it take to print and ship print-on-demand items?

How much is shipping for print-on-demand items?

Can I get a design in a different color?

Can I get an existing design on a different product?

How do I get my van designs in your store?

Why is GoWesty moving to a print-on-demand model?

What if I want to pickup my print-on-demand item instead of having it shipped?

What is the return policy for print-on-demand items?

What brand are the print-on-demand t-shirts?

Print-on-demand items didn't arrive on time. May I get a refund?

Why doesn't my shirt look like it does online?

Print-On-Demand

Do Weekender models come with any electrical hookup or heating inside the cabin?

Vehicle Questions

What are the dimensions of the barb on the Cabinetry Edge Molding?

What should I check if the coolant alarm on my vehicle doesn't stop sounding?

Where can I get instructions?Updated 2 years ago